ace45 Privacy Policy — Your Information Is Our Responsibility

ace45 (referred to in this document as "we", "our", or "ace45") is an online betting and casino platform operated for players in Bangladesh. By using our website ace45.lat, you agree to this privacy policy. We fully respect your privacy and are committed to handling your personal information with proper protection.

1. What Information We Collect

We collect various types of information when you register and use the ace45 platform. The types of information collected are as follows:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• National ID (NID) or passport number (for identity verification)
• Email address
• Residential address
• Mobile number (for account verification)

1.2 Financial Information

• Mobile banking number for bKash, Nagad, Rocket, or Upay
• Deposit and withdrawal transaction history
• Bank account details (where required)

1.3 Technical and Usage-Related Information

• IP address and device type
• Browser type and version
• Cookies and tracking tokens
• Time spent on the platform and pages visited
• Gaming activity and betting history

2. Purpose of Collecting Information

ace45 uses your personal information only for legitimate and necessary purposes. The main purposes for which we collect information are:

• Ensuring account creation, verification, and management
• Processing financial transactions and maintaining security
• Verifying age — services are provided only to those aged 21 or above
• Monitoring and supporting responsible gaming activity
• Resolving technical issues and improving customer service
• Preventing fraud, money laundering, and deceptive activity
• Meeting legal obligations
• Providing you with relevant offers and promotional information (if you give consent)

3. Data Storage and Protection

ace45 treats the security of your information as its highest priority. We apply industry-standard technical and administrative measures to keep your personal and financial information secure.

3.1 Technical Security Measures

• All data transmissions are protected through 256-bit SSL encryption
• Sensitive information stored on servers is kept in encrypted form
• Firewalls and intrusion detection systems are active to prevent unauthorized access
• Regular security audits and vulnerability assessments are conducted

3.2 Administrative Security Measures

• Only authorized staff can access personal information
• All staff are bound by confidentiality agreements
• Detailed logs of data access are maintained

3.3 Data Retention Period

All your information is retained while your account is active. Even after an account is closed, certain information may be retained for a specific period to meet legal obligations. When information is no longer needed, we delete it securely.

4. Sharing Information with Third Parties

ace45 never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following specific circumstances:

• Payment Processing: Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Game Providers: Information necessary to enable gameplay may be shared with game software providers.
• Technology Partners: Information may be shared on a limited basis with technology service providers that support platform operations.
• Legal Obligations: Information may be provided in response to a valid order from a court or regulatory authority.
• Fraud Prevention: Cooperation with security agencies may occur to detect and prevent deceptive activity.

All third parties are required to comply with ace45's privacy standards and may not use any personal information independently.

5. Cookie Policy

The ace45 website uses cookies and similar tracking technologies to function properly. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand how users interact with the platform — this helps us improve our service.

You can manage cookies through your browser settings. Please note that disabling cookies may cause some features to not work properly.

6. Your Rights

ace45 respects your rights regarding your information. You have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction if the information we hold about you is inaccurate.
• Right to Erasure: You have the right to request deletion of your information in certain circumstances, though limitations may apply in relation to legal obligations.
• Right to Portability: You have the right to request your information in a common format.
• Right to Object to Processing: You have the right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise any of the above rights, contact us at [email protected].

7. International Transfer of Data

ace45's servers may be located in various countries. Even if your information is processed outside Bangladesh, we ensure that the same high standard of protection applies everywhere. For international transfers, we ensure appropriate agreements and safeguards are in place.

8. Privacy of Minors

ace45 provides services only to individuals aged 21 or above. We do not knowingly collect information from minors. If a minor attempts to register, their account will be cancelled immediately and any collected information will be destroyed. We may request identity documents as needed for age verification.

9. Responsible Gaming and Data Use

ace45 supports responsible gaming. Using information about your gaming behavior, we can identify problematic gaming patterns and provide necessary support. The use of information for this purpose is done for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.

10. Third-Party Websites

The ace45 platform may occasionally contain references to other websites. We are not responsible for the privacy policies of those external websites. Please review the privacy policy of any external site before visiting it.

11. Changes to the Privacy Policy

ace45 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you by email or through a notice on the platform. If you continue using the platform after the updated policy is published, this will be considered your agreement to the new policy. The latest effective version will always be available on this page.

12. Steps in the Event of a Security Breach

Should a data security breach occur for any reason, ace45 will take the necessary steps immediately. Affected users will be informed as quickly as possible and measures will be taken to minimize the damage.